AN INVESTMENT IN TRAINING IS THE FIRST STEP TOWARDS SUCCESS
A training solution from the inside out
ABOUT ME
Passionate About Inspiring Others
Hi! My name is Nicole Vermolen and I founded Calibrate Hospitality Service Training in 2018.
After 10+ years in Hospitality Higher Education, I still get as excited today as I did back then to see people learn and grow because of my drive to teach the skills needed to be successful in the Service Industry. The network I have been fortunate to evolve in has been key to shaping me into who I am today (thank you!).
I am proud that with the help of my peers and the confidence they all instilled in me, I started Calibrate, a Hospitality Service Training LLC. The focus of Calibrate will be on the use of my capabilities to design and execute Hospitality Service Training so you can "calibrate" (adjust, assess and align) service quality in your operation. I guarantee the ROI will be significant!
Certifications
Bachelor in Hospitality Management
from Stenden University in the Netherlands
Masters of Science in International Service Management
from Stenden University in the Netherlands and London Metropole in the United Kingdom
My experience quantifies the time I have invested in certain situations and I can leverage my credentials with experience to differentiate myself as a thought leader. Over the past decades, I have been lucky to fulfill several mentor, counseling and teacher roles and have designed curricula, training materials and lesson plans for higher education, restaurants, and hotel operations.
Training Manager at Peets Coffee in the San Francisco Bay Area. As part of the training team, I lead learning and development geared toward all learning styles to a workforce segment of 3500+ employees. This included the review and revision of existing positional training for Team Members to reflect better alignment with business and training needs.
Training Consultant for a large auxiliaries department in Los Angeles, California.
Created a Service Steps manual from scratch for use in their F&B outlets. Manually included the handbook for trainers/managers, handouts for employee roll-play and powerpoint material for class instruction, on the job training and appropriate follow-up.
Internship Coordinator and Recruiter USA for Stenden University in Leeuwarden, the Netherlands.
Developed the USA as an internship region according to course accreditation requirements to meet academic, intellectual and social needs of senior students. Attended yearly industry recruitment fair to audiences of 600 students and leaders in the field. “Real World Learning” coach and trainer to prepare bachelor graduates for the first entry in their professional life.
Lecturer at Kendall College in Chicago, Illinois.
Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
A faculty member at the University of Houston, Conrad Hilton College in Houston, Texas.
Used an innovative course design by leaving the traditional way of teaching, using online material and audio-visual sources as well as social platforms and current trends in the food industry that was well received by the students.
Training Coordinator at the Essex House in New York City, New York.
Designed a training-tracking program for the Training Department and made it operational and user-friendly for everyone. Design and execution of follow up training focusing on the individual need of the employee making sure to identify current skills, knowledge gaps and potential.
F&B operational experience as the Assistant to the Food & Beverage Manager at the Hilton in Athens, Greece.
Creator of a Quality Control Task Force whose primary role was to track guest experience and satisfaction through questionnaires. Evaluating and improving standard operating procedures in the F&B Department.
Also as a Team leader at Disneyland in Paris, France, where I was the lead of a team of full- and part-time cast members. On the job identified trainer for seasonal cast members as well as new hires.
